Martin R. Baird
Martin R. Baird
Martin R. Baird is CEO of Robinson & Associates, Inc., a customer service consulting firm that works with casinos around the world. He is creator of the company's Advocate Development System, and author of Advocate Index: An Operational Tool.
The IRS actually has good customer service
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Casino managers are expected to have a multitude of skills… more than I care to list here. But there is one skill that eludes many of them—the ability to give an effective presentation.
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Casino employees can rally the gaming industry
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Casinos should learn from the car makers’ big mistake
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Impressions of your casino are in your hands
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Your hard work has been validated
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The secrets to what casino guests truly want
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The hard truth about zero, zip and zilch
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Tiger Woods, ROI and Casino Customers
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Is your valet service driving away guests?
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How and why to reduce the cost of employee turnover
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Los Trabajadores Deberían Pensar Antes de Irse
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Workers Should Think Before They Walk
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Este es un buen propósito de año nuevo “Mantener”
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Here's one New Year's resolution worth keeping
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El cambio no siempre resulta fácil, y no sucede mágicamente, pero todo esto lo vale
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Change isn’t always easy, and doesn’t magically happen, but it’s worth it
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¿Porque el servicio al cliente es tan complicado?
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Why is customer service so complicated?
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