Jennifer Eisenbach has been in the restaurant business since she was 18 years old, so the Michigan native is a perfect fit to be working at Lucy’s Bar and Grill at the Lucky Club Casino in North Las Vegas. She’s been at the restaurant for about a year, and during that time she’s developed relationships with a number of customers. It’s these relationships that she finds most satisfying. Interacting with people, joking around with them, feeling them out and anticipating what they want and need are valuable skills, and it’s clear by seeing her interact with the customers that these are skills Eisenbach has in spades. She knows many of her customers by name, and several of them make it a point to say goodbye to her with a hug. “I love meeting new people every day,” she said. “I like the connection. It made me cry the other day when some people I met had to go home.” There is definitely something to be said for employees who develop a genuine connection with their guests. A sincere smile and a real desire to connect is far better than a forced smile and a forced working relationship. Customers know the difference, and they tend to gravitate toward the businesses where they truly feel appreciated. This gives Lucy’s Bar and Grill a distinct advantage when Eisenbach is on the floor.